Refund & Cancellation Policy
This policy applies to payments made to Popcorn AI Tech Inc., operating as Ditto. For help, email team@ditto.ai using the email address associated with your account. Include the activity or payment description, payment date, and receipt reference. Do not send full card details.
Voluntary tips
Tips are optional, one-time payments for matchmaking services already provided. They are generally non-refundable. We correct duplicate charges and investigate unauthorized payments. Refunds required by applicable law remain available.
Paid Sidequests
- At least 24 hours before the event: request cancellation by emailing team@ditto.ai. If we receive your request at least 24 hours before the activity's listed start time, you are eligible for a full refund of the amount paid to Ditto for that activity.
- Less than 24 hours before the event, or a no-show: the activity payment is non-refundable, except where a refund is required by applicable law or to correct a duplicate or unauthorized charge.
- If Ditto cancels the event: we provide a full refund of the amount paid to Ditto for that activity.
The 24-hour deadline is measured against the activity's listed start time and time zone. Eligibility depends on when your email reaches us, not when our team replies. Paid activity cancellations are handled by support; sending a request does not immediately change your reservation in the app. We confirm the cancellation and refund status by email.
Payments made directly to a venue or another provider are subject to that provider's refund policy. We cannot refund a payment that was not made to Ditto.
Other paid offers
Any separate paid offer will disclose its refund and cancellation conditions before purchase. The tip policy above does not apply to a ticket or another paid service merely because it is sold by Ditto.
Refund method and payment errors
Approved refunds are issued to the original payment method. Posting times depend on your bank and payment provider. Contact team@ditto.ai if you believe a charge was duplicated, incorrect, or unauthorized so we can investigate and correct any confirmed payment error.
This policy does not limit any cancellation, refund, or payment-dispute rights you have under applicable law. For current prices and payment options, see Pricing & Payments.